Privacy Policy for Massachusetts Pest Pros in Boston, MA
Last Updated: 10/25/2026
What Details We Gather From Homeowners
Last updated: October 2026
When you reach out to Massachusetts Pest Pros, we collect the basics needed to schedule and perform pest control work at your property. This typically includes your name, phone number, email address, and the service address where our technicians will treat for ants, rodents, termites, wasps, or other pests. If you submit a request through our website, we also record the details you provide about the problem for example, where you have seen activity or what service you are asking about.
We keep notes on appointments, treatments performed, and follow-up visits so our team can serve you consistently. Like most websites, we also receive standard technical data such as browser type, pages visited, and general location information through analytics tools. We do not collect payment card numbers on this site, and we never ask for sensitive personal details that are not needed to complete your pest control service.
How Your Information Gets Used
We use the information you share with us to schedule appointments, dispatch technicians, and communicate about your pest control service. That means calling to confirm a visit, sending reminders about upcoming treatments, and following up after work like rodent exclusion or wasp nest removal to make sure the problem is resolved. If you request a quote or inspection, we use your details to prepare it and respond promptly.
Your information also helps with practical business tasks: processing payments for completed services, maintaining accurate service records for warranty purposes, and improving how our website and scheduling process work. We may contact you about a service you previously booked for example, a seasonal tick yard treatment reminder but we do not sell, rent, or trade your personal information to anyone. It stays with Massachusetts Pest Pros and the service providers we rely on to run our business, as described in the sections below.
Outside Services We Rely On
To run a pest control operation smoothly, we work with a few categories of outside providers. Scheduling software helps us book and manage appointments.
Payment processors handle transactions when you pay for a treatment or inspection. Analytics tools show us how visitors use our website so we can improve it.
Each of these providers operates under its own privacy policy, which governs how it handles data within its platform.
We choose these vendors carefully and only share the information necessary for them to perform their function for instance, a payment processor receives billing details, not the notes from your termite inspection. We do not permit these providers to use your information for their own unrelated purposes. If you would like more detail about which categories of tools we currently use, contact us using the information at the bottom of this page and we will be glad to explain.
Cookies On Our Website
Our website uses a small number of cookies to function properly and to help us understand site traffic. Some cookies are strictly functional they remember choices you make, such as which page you were on when you started a service request. Others are analytics cookies that give us anonymous counts of page visits and general visitor behavior so we can see which pest control topics homeowners in Massachusetts find most useful.
We do not run advertising trackers or sell browsing data to ad networks. You can control or delete cookies through your browser settings at any time; every major browser allows you to block them, clear them, or receive a warning before they are set.
Blocking cookies will not prevent you from calling us or learning about our services it may simply limit some convenience features on the site. If you have questions about how cookies are used here, reach out and we will walk you through it.
How Long We Keep Records
We keep information only as long as it serves a real purpose. Service records including treatment notes, appointment history, and warranty details are retained for several years so we can honor warranties, comply with state pesticide application requirements, and provide consistent care on return visits. If your home had a termite treatment or rodent exclusion work, those records matter if you call us back about the same issue.
Form submissions and quote requests are kept until the request is resolved or a reasonable follow-up period has passed. Analytics data is stored in aggregate and retained according to the settings of the tools we use.
When information is no longer needed, we delete or de-identify it. If you would like us to remove your personal details from our records sooner, just ask see the contact section below.
Some records we are required to keep for legal or compliance reasons, and we will explain any limits on deletion when you contact us.
Your Choices And How To Reach Us
You have the right to ask what information we hold about you, request a copy of it, correct anything inaccurate, or ask us to delete it. Massachusetts residents may also have additional rights under state privacy laws, and we will work with you in good faith on any request. To exercise these rights, contact us by phone, email, or mail:
Phone: (855) 681-0299 Email: [email protected] Address: 800 Boylston St, Suite 1600, Boston, MA, United States
We aim to respond to privacy requests within a reasonable time frame. If you ever feel your information has been mishandled, tell us directly so we can make it right. This policy may be updated occasionally as our practices change, and the current version will always be posted on this page.